About Company
A Leading Telecom Company
Job Description
Responsibilities
• Customer Front Line for Trouble Reporting
•
Trouble Ticket Assignment to different technical teams
• Escalation
Management
• First & Second Troubleshooting for Voice Complaints
•
Remote Hands Support & Coordination of Requests for Colo Services
Requirements
• Graduation in Electronics and
Telecom/Computer Engg with 1-3 yrs experience in above areas
• Training on
the fundamentals of Voice Switching/VOIP
• Ability to use e-mail, internet,
Word and other softwares
• Fluent in English and a second foreign language is
an asset.
• Exposure to ISP Operations preferred
• Any certification is
preferred
• Excellent listening skills and very good communication
skills
• Good customer handling capabilities
• Good interpersonal
skills
• Able to work under pressure and shifts
• Good Analytical
Skills
• Very good aptitude for problem solving
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