About Company

Adecco India, headquartered in Bangalore, is a leading end-to-end HR solutions company with a focus on Executive Search, Recruitment, Learning and Temporary Staffing services to client organisations. With a national presence in 60 branches across India, Adecco is the fastest growing HR company in India

Job Description

·         Manage all phases of carrier and service provider performance within the scope of off-shored processes

·         Understand and execute day to day off-shored activities like opportunities for improving price quote for post sales

·         Negotiate carrier agreements on behalf of customer for third party Access

·         Identify third party access carriers necessary to meet client global voice/network requirements

·         End to end management and support of all access requests requiring custom solution/complex design

·         Monitor access database utilized by the team

·         Support MOW Carrier Relations team with administration support on contracts

·         Provide status updates to the business pertaining to supply chain and business unit performance including a forward view of expected results / opportunities

·         Participate in conducting health assessments and improvement opportunities audits for the project on a periodic basis and communicate to management, and key stakeholders

·         Identify dollar savings through automation and optimization of  price quote for postsales Analyze Contracts documentation

·         Allocate workload and assignments to analysts within the work team

·         To provide structured individual feedback quarterly to their team members on performance, development and career goals and to conduct annual performance evaluations

·         Supervise, train, guide and mentor team members / associates for career development and growth opportunities

·         Process stabilization ,  Minimal escalations from Ops team and clients, Ensure team meet the SLA’s

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