About Company

Vin Management Consultants Pvt. Ltd. is a management consulting firm committed to assisting its clients in varied HR services. Some of the services we offer are career management and development, including the design and implementation of human resources outsourcing processes, employee manuals, policies, and procedures; and the integration of career management into new or existing performance management systems. We are also proud Associates of Centre for Strategic Management. USA

Job Description

The role is directly responsible to offer ENHANCED CUSTOMER SERVICE through all VF/Partner Inbound call centers 

·         Assist Circles for Inbound call centre services to meet or better budgets / plan

·         Analyzing Customer Interaction and trends so as to reduce calls/subs and cost to serve

·         Planning & Forecasting:

·         Call Forecasting/People

·         Partner with Quality for process improvements

·         Ensure all SLA’s being met as per contractual targets for all customer segments                                            

·         Ensure Monthly/Quarterly/Annual reviews with Circle Ops teams and SP’s

·         Manage Circle & SP engagement

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