About Company

Netmagic Solutions founded in 1998, specializes in Internet data Centers, Managed Hosting, Remote Infrastructure Monitoring & Management and Application Services. With over 90 man-years of technology experience in designing and deploying of large scale networks, Netmagic has specialized in managing high uptimes of mission critical applications for enterprises in Manufacturing, IT/ITES, Banking and Financial, Telecom, Education, Media and Entertainment, Healthcare and Travel & Tourism.

Netmagic Solutions is India’s only truly carrier-neutral datacenter that is ISO 270001 (formerly BS7799-2) certified and SAS70 Audit (Type II) complaint. Through a combination of innovative technology, world-class internet data centers, rich experience given their heritage and the industry's strongest and most diverse partner network, Netmagic enables companies of all sizes to transform into agile organizations by helping them focus on their core competencies. Netmagic initially focused on offering network-design and implementation-related professional services to the Indian ISP industry and large corporate clients. Netmagic metamorphosed into a Managed hosting service provider in November of 2000 by kick-starting its first Internet Datacenter operation at Mumbai. Today, Netmagic has three data centers located in Mumbai, one in Bangalore and a virtual data center in the US.

Over 6,000 servers and network devices are hosted and managed in/from our state-of-the-art datacenters in India and US. Each datacenter has its own Network Operations Center (NOC), where highly skilled engineers armed with world-class tools, systems, and processes monitor our customers’ networks on a 24x7 basis. More than 650 customers worldwide rely on Netmagic for ensuring High availability, seamless performance and security of mission critical IT infrastructure. Netmagic also has a world-class software development center in India where a team of skilled software engineers develop tools and systems that are used to monitor/manage and maintain the mission critical environment for our customers.
Netmagic Solutions is a privately held enterprise with strong financial performance and a management team with many years of experience in the industry.

Job Description

1.       Carry out the advance level of trouble shooting on Linux OS and applications.

2.       Work in a 24 X 7 Environment (NOC).

3.       Handle escalations and ensure resolution of the same.

4.       Extend technical support the Clients over email as well as phone.

5.       Should possess team management skills.

6.       Good communication written and verbal.

7.       Responsible for the uptime of the various client projects being managed / monitored.

8.       Raise and also Update the tickets in CRM for all the issues handled / worked upon.

9.       Work on the change request and new Installations. Ensure Setup are properly tested and handed over to Customers

10.   Support Mail applications

11.   Conduct audits of the setups done by the fellow engineers to make sure that the setup being handed over to the customer is done to the customer’s satisfaction.

12.   Ensure earlier resolution to the issues to meet SLA

13.   Following up with Vendors – hardware & software whenever required & resolve issues by minimizing downtimes.

14.   Carry out Problem Management activity for customer.

15.   Improve the quality of the tools and put in innovative ideas to enhance the operations performance

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