About Company
Vin Management Consultants Pvt. Ltd. is a management consulting firm committed to assisting its clients in varied HR services. Some of the services we offer are career management and development, including the design and implementation of human resources outsourcing processes, employee manuals, policies, and procedures; and the integration of career management into new or existing performance management systems. We are also proud Associates of Centre for Strategic Management. USA
Job Description
The position is responsible for execution of the Quality strategy for all the Circles across the entire Customer Life Cycle and across touch points through
o Setting & Measuring the Standards through Benchmarking & Best Practices
o Continuously Improving the Service through delivery of Service Process Improvements
o Execution of process audits across Customer Service and other functions
o Standardization and maintenance of transaction Quality for processes of Call Center (Service Partner), and Retails
o Measuring and Reporting of performance across all assigned touch points
o Ensuring improvement across the defined touch points
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