Job description

·         2 -4yrs of experience in supporting large clients in a 24/7 remote infrastructure management center.

·         Handling Incidents (Resolve incidents, update customer & escalate unresolved incidents)

·         Perform daily checklist

·         Implement approved Change Requests

·         Patch Management

·         Manage Service request from customers

·         Participate in UAT for service roll outs

·         Vendor Coordination for resolution of incidents/problems

·         Handle customer and technical escalation for the services

·         Maintain service level as per the commitments

·         Escalate and follow up with internal teams and vendor for support issues

Skills

·         Sound knowledge in Networking

·         Practical hands on experience in Network administration, implementation, and troubleshooting heterogeneous networks

·         Configuring and troubleshooting VLANs & Spanning tree

·         Configuring and troubleshooting routing protocols

·         Configuring ACLs in Firewalls and Routers

·         Configuring and administration of Load balancers

·         Strong customer handling skills

·         Exposure to Remote 24/7 operations in a shift environment

·         Knowledge in  ITIL process framework

·         Excellent Oral and written Communication skills

·         Must have  exposure to ticketing system concepts and usage

Certifications:

CCNA

ITIL foundation

View the original article here

or subscribe in as a reader