Job Description
Process: Technical Support (Voice process)... UK Shift......
Key Skills:
Flawless Communication skills and Good Interpersonal Skills and Technical Knowledge.Qualification and Experience Required:
Bachelor Degree with 0-4 yrs of ExpPG with 2+yrs of call centre experienceUndergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre ExpJob Profile:
Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools. Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.Escalate problems when unable to resolve customer issues.Log and sufficiently document all contacts with customers in designated tools.Identify and provide input on unique or recurring customer problems.Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.Contact:
Pratima
Mobile no: 9538546504
E-mail id: [HIDDEN TEXT]
Interested candidates can walk in b/w 11.30am to 4pm to the venue mentioned below:
2 Cubez
#423,3rd floor,8th main,
Mico layout,BTM 2nd stage,
Bangalore-76
Landmark: Adjacent to UNION BANK OF INDIA
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