Job Description

Ø  Provide quality customer service on every inbound call.

Ø  Attending guest/visitors and accordingly making entries of their names.

Ø  Handle front office

Ø  Deal with customers on telephone/ e-mail/ personal

Ø  Resolve customer complaints

Ø  Record details of inquiries, comments and complaints and action points.

Ø  Document all calls with regards to participant inquires accurately using Call Tracking System

Ø  Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.

Ø  Serves as liaison between the customer and various departments.

Ø  Assisting in Sales Support activities

Ø  Coordinate meetings  with Customers, Follow  up  for Collection of  sample , and  giving the daily reports.

Ø  Taking care of various administration tasks and assisting in other office works

Ø  Handling petty cash

Ø  Handling incoming & Outgoing couriers domestic & international

Ø  Assiting in Travel mgt & Courier Mgt.

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