About Company

Orange Business Services is the business communications arm of France Telecom; the leading provider of integrated communications services across the globe with an annual revenue of €53.5 billion.

Our solution offerings include converged voice, data and mobile services as well as IT expertise and managed services. Orange Business Services is present in 166 countries and territories and serves customers in 220 countries and territories. With a strength of 29,000 employees globally, we support two-thirds of the top global 100 companies, including 50% of the Fortune 100 companies.

With over 38 years of experience in India, Orange Business Services is present in all the metros across the country with an employee strength of over 2000. We provide end-to-end communication solutions including a range of Networking, Integration and Professional Services to some of the largest financial houses as well as IT companies. We cater to our clients through customized solutions including Unified Communications, Contact Center Solutions and Cloud Computing. Our solutions are based on technology platforms such as Avaya, Alcatel-Lucent, Cisco etc.

India also houses one of the three Major Service Centers in Gurgaon, serving millions of customers globally. It is also responsible for round-the-clock service support and timely and effective fault and performance management services.

www.orange-business.com

Job Description

General Skills:

v     Team player

v     Able to work with diverse project teams

v     Excellent oral & written communication skills

v     Excellent Presentation and Inter-personal skills

v     Self motivated and ability to multitasking

v     Ability to work under pressure with positive attitude

v     Ability to respond to tight schedule / Short deadlines

v     Analytical & practical approach

v     Maintain a positive, professional relationship with staff and management at all levels

v     Ability to impart Quality related trainings

Specific Skills:

v     Hands on experience of end to end implementation of ISO 9001/ISO 20000 standard across the organization

v     Hands on experience of implementation of ISO 27001  standard

v     Hands on experience of documenting and implementing  ITIL processes

v     Should have completed at least one Six Sigma Black Belt /Green belt project and mentored at least 8-10 Six Sigma projects. Hands on experience of driving Six Sigma initiative across the organization

v     Should have hands on experience of Problem Solving Techniques

v     Experience of CMMI – Development or CMMI – Services  implementation is desirable

v     Experience of writing application for National Quality Awards is desirable

v     Able to conduct Quality as well information security trainings

v     Conduct organization wide risk assessment & management

v     Able to work with cross functional teams to identify process improvement/ re-engineering  opportunities 

v     Able to spearhead improvement initiatives with tangible gains across the organization

v     Proficiency with a personal computer and typical office software such as Windows, Word, Excel, PowerPoint, Access, Visio and audit software

Qualification

v     Graduate/BE with preferably MBA

v     Certified ISO 9001 LA or ISO 27001 Lead Assessor , ITIL foundation certified

v     Certified Six Sigma/Lean Six Sigma Green Belt/Blackbelt

Job Description

v     To review & modify of existing ISO 20000 & ISO 27001 processes & policies

v      To document new Quality processes whenever & wherever required

v     Drive Lean Six Sigma Initiative across the organization

v      To ensure closure of Non-conformances & observations received in previous audits

v      To work on CMMI – SVC implementation initiative across the organization

v     To identify new quality initiatives and implement them across the organization

v     To conduct Internal ISO 20000, ISO 27001, ISO 9001,  Audits & Management Review Meetings

v      To Impart training on ISO 9001, ISO 20000/ITIL & ISO 27001 awareness

v      To work on Quality Improvement initiatives such as Six Sigma, Problem Solving techniques, Lean etc

v      To prepare the organization for future ISO surveillance & re-certification audits

v     To prepare organization for Business Excellence Quality Awards

v      To build Key Process Indicators for processes across the organization

v     Collect Process Measurement & KPI’s  data, carry out its analysis, identify weak areas & ensure continual process improvement

v      Work on automation of processes where ever possible

View the original article here

or subscribe in as a reader