About Company

Orange Business Services is the business communications arm of France Telecom; the leading provider of integrated communications services across the globe with an annual revenue of €53.5 billion.

Our solution offerings include converged voice, data and mobile services as well as IT expertise and managed services. Orange Business Services is present in 166 countries and territories and serves customers in 220 countries and territories. With a strength of 29,000 employees globally, we support two-thirds of the top global 100 companies, including 50% of the Fortune 100 companies.

With over 38 years of experience in India, Orange Business Services is present in all the metros across the country with an employee strength of over 2000. We provide end-to-end communication solutions including a range of Networking, Integration and Professional Services to some of the largest financial houses as well as IT companies. We cater to our clients through customized solutions including Unified Communications, Contact Center Solutions and Cloud Computing. Our solutions are based on technology platforms such as Avaya, Alcatel-Lucent, Cisco etc.

India also houses one of the three Major Service Centers in Gurgaon, serving millions of customers globally. It is also responsible for round-the-clock service support and timely and effective fault and performance management services.

www.orange-business.com

Job Description

Position Summary

 Should be able to work in shifts , maintain equipment based on SOP’ s and ensure immediate escalation to competent authority  in order to ensure  uptimes . 

Reporting to the Project Co-ordinator   for all site related activities.

Experience on Nortel & Verint is a plus.

Job Responsibility:
Ensure Proper Documentation of the Site  , i.e. Process wise documentation
Ensure Proper storage of documentation and housekeeping
Inventory Management
Prompt complaint handling in order to ensure SLA’s
Ensure Backups for all componenets are stored and archived as per policy
Proactively Follow up and ensure resolution of cases in co-ordination with seniors and onsite FMS team
Ensure Proper escalation of  technical/HR related issues to the seniors
Installation of  PRI , Agents , and other add move changes in Nortel Meridian ,
Add Move changes in  Verint Logger
Ensure proper monitoring as per the available tools onsite.
Ensure compliance with the Daily Check List.
Experience on Dialer maintenance will be a plus.
Troubleshooting of Nortel 81C
Patch installation
System diagnosis, reinstallation, conversant with Nortel NTP’s and Nortel Solution search.
Installation of DS1/ E1 cards  , troubleshooting Passport issues .

Requirements:

(a) Experience
• 2 years +
• Nortel Voice exp
• Nortel SCCS , CS1000S/CS100M, Meridian 61C/81C/11C  , Symposium TAPI, symposium web client  , CS1000 Voip  implementations
• Verint Logger Maintenance

(b) Qualifications
• BE/ Diploma  in either electronics or electronic s and Telecom .

Fitment in the current organizational structure:
• Reporting to Project Co-ordinator  

Desired CTC bracket
• 25-30k
Location:
• Mumbai
Search Organizations:
Apara, Spanco, Wipro  , 3D Networks , RAMCO,

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