Urgent requirement for the position of Manager Quality for a MNC BPO

Monday, 7 March 2011 | Tags: MANAGER, Position, Quality, Requirement, Urgent

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About Company

2COMS consulting Private Ltd. started operations in 1999 as a recruitment and staffing solutions company and since then has been successful in placing 5000+ candidates in the top IT and ITES companies.

2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.

2COMS focuses on verticals like KPO / BPO / IT / Insurance, Banking and Finance / Telecom and Retail Pharma / Sales.

2COMS offers its clients end to end recruitment solutions tailor made to suit all kinds of manpower requirements.

Since its inception, 2COMS, with its domain expertise, enhanced business performance combined by focused insight and innovation, has gained a sound reputation amongst companies in businesses across all industries.

By Formulating effective strategies, we have gained a sound reputation of a premier staffing and recruiting Company, enabling us to attain the leading position in the industry. We are the preferred recruitment partners tomost of our clients. 2COMS efficiently services large-scale recruitment needs of its clients by its focused and integrated approach of flexibility, effective strategy, business expertise and powerful research capabilities.

Job Description

Designation: Manager Quality
Location: Noida

Reports to: AVP Quality and Process Excellence

Department: Quality and Process Excellence

Job Responsibilities:

The Manager-PE is responsible for ensuring smooth functioning of Quality Compliance and Customer Experience functions, strategizing and leading all process improvement initiatives for client processes and ensuring that all functional deliverables to internal and external customers are met.Ensure that the QC function is running effectively in each client process.Incubation of QC and CE in all new processes and provide support in baselining performance and streamlining of client processes during pilot and productionEnsure improvement initiatives and projects (Six Sigma Projects, AIM, etc) continue to happen in the processes as per business strategy. Drive best practices for process managementEnsure deployment of ProMPT in all client processesTraining and development of direct reports.Lead at least one Black Belt project.Design procedures & policies for the QC and CE functions on an ongoing basis.Support Business Development initiatives for capability building of the functionSupport EXLMS and ISG initiatives.Work in an environment of rotational shifts.

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