IPCG)

Wednesday, 4 May 2011 | Tags: Application, EngineerGTAC, IPRCNGRCIPCG, Support

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About Redknee

Redknee is a leading global provider of innovative communication software products, solutions and services. Redknee's award-winning solutions enable operators to monetize the value of each subscriber transaction while personalizing the subscriber experience to meet mainstream, niche and individual market segment requirements. Redknee's revenue generating solutions provide advanced converged billing, rating, charging and policy for voice, messaging and new generation data services to over 90 network operators in over 50 countries. Established in 1999, Redknee Solutions Inc. (TSX: RKN) is the parent of the wholly-owned operating subsidiary Redknee Inc. and its various subsidiaries. References to Redknee refer to the combined operations of those entities. For more information, visit www.redknee.com.

Job Description

Roles & Responsibilities
· You will provide support for Redknee products deployed on customer sites across EMEA/APAC/NA/CALA region;

· Your support of customers will include investigating, managing, resolving and escalating issues as required;

· You will analyze complex technical, business, and billing issues to determine root cause and resolution;

· You will meet by phone or in-person on a regular basis with our customers to review, progress and close issues;

· Prepare for and perform on-site and/or remote installations/upgrades of Redknee application(s) software and relevant third party products;

· Liaise with other teams (R&D, hardware and third party software support teams) to ensure the timely resolution of technical issues;

· Produce Tickets Reports for Management and Customers;

· You will constantly learn and update your skills and product knowledge to keep pace with our rapidly evolving industry.

Technical Skills
The ideal candidate will have 5+ years of relevant experience in technical/product support and hands-on experience on majority of the below listed areas:

· Should have a very good working knowledge of Oracle (Skills-PL/SQL, SQL)

· UNIX knowledge and expertise;

· Working knowledge of high availability, high throughput, real time, mission critical system

· Working knowledge of TCP/IP protocol, network topology (switch load balancer, router)

· Working knowledge of 3GPP, GPRS, DIAMETER protocol, RADIUS protocol, IMS architecture, SGSN OR GGSN etc.

· Experience with shell and perl scripting is advantageous;

· Experience working with billing systems preferred;

Soft Skills:
· Detail oriented good analytical and problem solving skills

· Excellent communication skills, written and oral

· Highly motivated, goal-oriented and well-organized – "to win" orientation

· Exemplary team-player

Education and qualifications
Graduate or Post Graduate Degree in Engineering/Science

UNIX, Oracle, Diameter, SGSN, Radius, "Production Support"• Technical Support Engineer • Telecom Engineer

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