About Company

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with more than 176,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009. Its home page is www.accenture.com

Job Description

        Understand and adhere to Accenture’s processes and working methods in Performance Services. Understand relevant HR and Safety legislation and ACAS Code of Practice as appropriate and be able to use to manage cases and inform clients.  Understand the full range of related work areas in Performance and Advisory Services and how these can assist in case management. Manage client relationships to agreed satisfactory outcome of cases.  Understand client’s policies and procedures relating to Performance Services.  Ensure and apply the measures required to maintain the data security of all Accenture’s and its client’s data.  Understand and act in compliance with Accenture and its client’s policies and procedures with regard to Data Protection.  Use Remedy accurately and effectively. The job holder must have excellent IT skills and be PC literate and understand statistical reports used to measure job output. The job holder must possess excellent communication, listening and problem solving skills. The job holder should have customer facing experience & experience of using telephony to speak with clients. Absorb initial training quickly and effectively .

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