About Company

Brief about NetMagic Solutions:

Netmagic Solutions is India's leading Managed IT Service Provider, specializing in Internet Data Centers & Managed Hosting, Cloud Computing, Infrastructure and Security Management, Messaging and Collaboration, Application Hosting, Disaster Recovery and Availability Services.
The company is ISO 27001 (formerly BS7799-2) certified and its processes are designed as per ITIL framework. More than 750 customers worldwide rely on us for ensuring high availability, seamless performance and security of mission critical Hosted Applications. These are delivered through state-of-art Internet Data and Network Operations Centers in India and the US. Our customers include market leaders from industry verticals of banking and financial services, e-Commerce, education, hospitality, healthcare, IT&ITES, logistics, manufacturing and media. Netmagic assures mission-critical support to its customers in association with its ecosystem of channel and alliance partners.
Netmagic Solutions, founded in July 1998, was initially focused on offering network-design and implementation-related professional services to the Indian ISP industry and large corporate clients. The company metamorphosed into a Managed hosting service provider in November of 2000 by kick-starting its first Internet Data center operation at Mumbai. Today, we operate 4 world class Data centers located in Mumbai (2), Bangalore (1), & Chennai (1) and host over 6000 Servers out of these Data centers and a VDC in US. Further, we have a development center in Pune focused on development in areas of monitoring and process improvement tools.
The company is backed by some of the best-known names in the Internet world. B V Jagadeesh and K B Chandrashekar - Founders of Exodus, Angel Investor Kanwal Rekhi, and Venture Capitalists including eVentures, Global Technology Ventures, Fidelity International and Nexus Venture Partners.

Job Description

Primary responsibilities:

·         Build and maintain customer data analytics for MIS

·         Conceptualize and roll-out campaigns based on insights gathered from customer analytics (Awareness, Cross-sell & Up-sell)

·         Build and sustain customer loyalty and referral programs customized for the different customer segments

·         Build targeted customer engagement programs in partnership with sales, operations/support and product teams

·         Lead the regular CSAT surveys

Secondary responsibilities:

·         Build customer intelligence across relevant business intelligence

·         Lead customer engagement events

·         Build and maintain customer account intelligence through various engagement activities

View the original article here

or subscribe in as a reader