Job Description

Understand service issues / gap faced by customers and route these issues to concerned departments & ensure timely closures Share feedback with the management for ensuring systemic changes in the system. Facilitate the deployment of CSAT survey.

Visit customers regularly to get feedback on the services delivered & understand the Service Gap if any.  Document customer feedback & route it to concerned department heads for necessary corrective action. Ensure issue resolution

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Preferred Industries: - IT Infrastructure Management (IMS), Enterprise Solutions & Services, Data Center (IDC), Managed IT Services, System Intergrators, System Intergration (SI), IT Services & Solutions,

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