About Company

We are pleased to inform you that your profile has been short listed for Linux Systems Administrator for our company NetMagic Solutions Pvt Ltd.
Netmagic Solutions founded in 1998, specializes in Internet data Centers, Managed Hosting, Remote Infrastructure Monitoring & Management and Application Services. With over 90 man-years of technology experience in designing and deploying of large scale networks, Netmagic has specialized in managing high uptimes of mission critical applications for enterprises in Manufacturing, IT/ITES, Banking and Financial, Telecom, Education, Media and Entertainment, Healthcare and Travel & Tourism.
Netmagic Solutions is India’s only truly carrier-neutral datacenter that is ISO 270001 (formerly BS7799-2) certified and SAS70 Audit (Type II) complaint. Through a combination of innovative technology, world-class internet data centers, rich experience given their heritage and the industry's strongest and most diverse partner network, Netmagic enables companies of all sizes to transform into agile organizations by helping them focus on their core competencies. Netmagic initially focused on offering network-design and implementation-related professional services to the Indian ISP industry and large corporate clients. Netmagic metamorphosed into a Managed hosting service provider in November of 2000 by kick-starting its first Internet Datacenter operation at Mumbai. Today, Netmagic has three data centers located in Mumbai, one in Bangalore and a virtual data center in the US.
Over 6,000 servers and network devices are hosted and managed in/from our state-of-the-art datacenters in India and US. Each datacenter has its own Network Operations Center (NOC), where highly skilled engineers armed with world-class tools, systems, and processes monitor our customers’ networks on a 24x7 basis. More than 650 customers worldwide rely on Netmagic for ensuring High availability, seamless performance and security of mission critical IT infrastructure. Netmagic also has a world-class software development center in India where a team of skilled software engineers develop tools and systems that are used to monitor/manage and maintain the mission critical environment for our customers.
Netmagic Solutions is a privately held enterprise with strong financial performance and a management team with many years of experience in the industry.

Job Description

• Support in a 24 X 7 Environment (NOC).

• Support the Clients over voice/chat/mail

• Responsible for the uptime of the various client projects being managed / monitored.

• Make sure that the Tickets raised per shift are closed in the required time limits and if not escalated as per the escalation Matrix defined.

• Raise and also update the tickets in CRM for all the issues handled / worked upon.

• Report the daily issues handled / escalated in the form of Daily reports.

• Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval process

• Monitoring & Management of Backup Application

• Audits of the setups done by the fellow engineers to make sure that the setup being handed over to the customer is done to the customer’s satisfaction.

• Make sure that issues are handled in right time frames as per the SLA / commitments.

• Follow up with Vendors – hardware & software whenever required & resolve issues by minimizing downtimes.

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