About Company

MNC Telecom Company

Job Description

·    The role is to assist the Quality Head in process definition, RFP response related to process questions and process modeling in customer assignments.

·   Understand and collect process definition inputs

·    Define processes in discussion with SME

·   Lead process improvement workgroups to understand and detail the processes

·  Interface with the customer to understand process inputs

·  Response to RFP for process related queries.

·  Conduct process definition workshops with SME and client

·  Mapping processes with ITIL / CMMI standard.

·  Interface with process automation group for automation assignments.

·  Information modeling

·  Process definition

·   Process Audits

 Candidate Prerequisites

· Qualifications: [Quality professional with Bachelor Degree in Engineering / MBA / MCA]

·  Industry experience: [3 Years in ITIL / CMMI L3 OR L5 implementation in the field of telecom]

·  Years of experience: [Min of 5 Years]

·  Certifications:

·    ITIL Certified

·   Certified Internal Auditor

·  CMMI ATM

·   Technical and/or functional skills:

·   Knowledgeable in process management and quality fundamentals, tools and techniques

·   Hands on experience in ITIL, CMMI, ISO standards

·  understanding of Software development life cycle model

·    Participated in CMMI journey for L3 or above

          ·      Leadership skills: [Should be able to converse with managers, senior managers and function heads]

·   Language skills: [Hindi & English]

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