Converged Engineer

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About Company:

AVAYA

We are shaping the future of communications. If you're a 'Futuremaker', join us.

AVAYA, a global player in telecommunications market, a spun off from Lucent technologies, with over 100 years of experience and innovation in our DNA from AT&T, Bells Labs to Lucent Technologies.

More than one million businesses worldwide, including nearly 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya is a global player with presence in 54 countries with more than 19,000 'Futuremakers', including 2,500 and above research and development professionals worldwide.

AVAYA INDIA

Avaya's India Development Center collaborates with Avaya Labs globally for research and development in building Avaya's products of the future as well as consulting and integration services. The state-of-the-art facility also houses Global Services Delivery, which provides complete maintenance support for customers and business partners. In India our centers are located in Pune, Mumbai, Gurgoan, Kolkata, Bangalore and Hyderabad. Currently, we have over 2000 'Futuremakers' in India, based out of all these locations.

To know more about us, please visit: http://www.avaya.com/in/

Job Description:
Engineers will work with global enterprise customers supporting end-user installations, configurations, upgrades and migrations through problem isolation, verification, resolution and documentation utilizing remote diagnostic capabilities.They also engage in proactive management of customers systems and infrastructure helping in software release management and configuration management.  The product stack includesContact Center applications, unified messaging, IP convergence technology etcYou will be providing remote support to Avaya products at Tier 3 level.Should have experience in PBX, Telephony, VOIP, including TDM and IP. Contact center exposure (e.g.  IVR, CMS, Unified messaging, Loggers, Call Center routing and administration ) would be a plusKnowledge about VPN, Firewall, Security, Switching, routing desired but not mandatoryCertifications from Avaya, JNCIA or JNCIP would be an added advantage Strong Communication, Trouble shooting & Analytical skills are a pre -requisite.  Please send your resume to pbansal@avaya.com or call at +40 44317145 for more details on the Job Decription.

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