About Company
IPsoft, formed in 1998, is a leading managed services provider, offering a complete solution to enterprise customers for outsourcing global Internet operations. They deploy, manage, secure, scale, and monitor e-business systems using their unique automation technology, which automates functions otherwise done manually, delivering higher quality, cost savings, and increased flexibility. IPsoft manages their customers systems via their worldwide network of data centers, and Network Operations Centers located in North America, Europe (United Kingdom and Netherlands) and India (Bangalore). IPsoft is headquartered in New York City.
The ability to leverage advanced automation technology is their key strength; it enables them to provide financially-accredited uptime guarantees to their clients. This is the reason why some of the world's largest Fortune 1000 companies, such as AstraZeneca, AT&T, BT, Canon, Coca-Cola Enterprises, DuPont, Genworth Financial, Marsh & McLennan, Mitsui Sumitomo Insurance, Rabobank, Time Warner, and Tyco International have handed over their systems, network management and database architecture needs in the hands of IPsoft.
IPsoft has grown over 100% each year for the last five consecutive years. At Gartner's 2005 Global Outsourcing Summit in Los Angeles, a Gartner analyst proclaimed IPsoft '...the [Managed Services] company to watch.'
IPsoft is committed to helping their employees develop their full potential in both business and technical spheres, and it is their policy to recognize excellent performance by promoting from within.
Job Description
Title: Senior IP Telephony Engineer / Lead IP Telephony Engineer
Location: Bangalore(ITPL,Whitefield)
Employment Status: Full-Time/Employee
IPsoft (http://www.ipsoft.com), founded in 1998, is an industry-leading managed services provider offering a complete solution to enterprise customers for outsourcing global IT infrastructure operations.
The world’s largest companies, such as Time, Inc. Interactive, Genworth, IKON Office Solutions, The Sharper Image, Reuters, and Martha Stewart Living Omnimedia have entrusted their systems, networks, databases, and enterprise applications to IPsoft. Today, 1 in every 30 Fortune 1000 companies is an IPsoft client.
Responsibilities
Design, implementation, ongoing management, and troubleshooting of Cisco Unified Communications Systems, including CallManager/Unified Communications Manager 4.x through 6.x, Unity, IPCC Express and Enterprise
Management and troubleshooting Cisco Analog and Digital voice gateways and devices, including ISR’s, VG224’s, ATA-186’s as well as Cisco IP phones
Design, implementation, ongoing management, and troubleshooting of Avaya Communications Manager systems
Management and troubleshooting of Avaya media servers, media gateways, and IP phones
Required Expertise
Ideal candidate will have either strong Cisco or Avaya experience
Cisco IP Telephony Experience
CallManager/Unified Communications Manager 4.x through 6.x
Unity 4.x/5.x
CallManager Express/Unified Communications Manager Express
Unity Express
Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP
Avaya IP Telephony Experience
Avaya Communications Manager 3.x through 5.x
Avaya ESS/LSP
Ideal candidate must have a strong background in traditional IP Networking
Strong networking background
Understanding of network operations at Layer 2 and Layer 3
Understanding of major routing protocols
Understanding of fundamental network technologies (VPNs, NAT, etc.)
Desirable Expertise
Skills in both Cisco and Avaya will heavily assist the candidate. One is required (as listed above), both would be excellent.
The following skills will heavily assist the candidate, but are not required
Cisco IPCC/ICM Enterprise
Cisco IPCC/UCC Express
Cisco Voice Portal
Administrative experience with Windows and/or Linux/Unix operating systems
Experience with Call Recording and Workforce Management Systems (Telrex, Witness360, Nice Perform, etc.)
Qualifications
Bachelors Degree in relevant technical discipline or equivalent professional experience is preferred.
Cisco or Avaya certifications are preferred (CCVP, ACS, or equivalent)
Qualified candidate must have 2 years experience with Cisco IP Telephony infrastructure, including design, implementation, and ongoing management/troubleshooting.
Must have the ability to manage multiple projects within the established scope, budget and timeline.
Requires complex problem solving abilities with experience in performing root cause analysis.BENEFITS
In addition to highly competitive salaries, IPsoft offers its employees a generous benefits package. Most employees are also eligible for a monthly incentive bonus plan based upon individual performance.This Incemtive Bonus is paid to the staff in India is at par with the Incentive paid to the staff in US/Europe
Contact
Kapil
kapil6414@ yahoo.com
kapil6414[at]yahoo[dot]com
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