About Company

AVATAR IT SOLUTIONS PVT LTD is an IT Consulting Firm, providing the best value and highest quality IT services to our customers which include: Auditing and financial Consulting, Help Desk, Desktop Support, System Administration, and Telecom Support,LAN/WAN Support, Records Management, Project Management, GIS and a variety of Supplemental Staffing needs.

Job Description

Special Knowledge/Skills:
At least three years of experience offering technical support for databases that are Oracle or SQL based

Experience with Control-M

Ability to use SQLqueries to extract data and perform analysis
Prior helpdesk or IT support desk related experience required
Excellent problem solving and critical analysis skills
Excellent written and verbal communication skills
Ability to conceptualize a technical problem over the phone and devise a solution

Self Starting

ITIL knowledge is a plus
Ability to learn technology / applications rapidly

HP Openview Service Desk or similar ticketing system experience

Familiar with temporal data models and troublshooting temporal data
Major Responsibilities and Duties:        
Assist with day to day batch job scheduling and troubleshooting
Correctly prioritize requests with competing priorities
Assist with ongoing projects and initiatives
Ability to work a rotational oncall schedule
Adaptive to continual changes and fast paced environment in technology

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