About Company

Orange Business Services is the business communications arm of France Telecom; the leading provider of integrated communications services across the globe with an annual revenue of €53.5 billion.

Our solution offerings include converged voice, data and mobile services as well as IT expertise and managed services. Orange Business Services is present in 166 countries and territories and serves customers in 220 countries and territories. With a strength of 29,000 employees globally, we support two-thirds of the top global 100 companies, including 50% of the Fortune 100 companies.

With over 38 years of experience in India, Orange Business Services is present in all the metros across the country with an employee strength of over 2000. We provide end-to-end communication solutions including a range of Networking, Integration and Professional Services to some of the largest financial houses as well as IT companies. We cater to our clients through customized solutions including Unified Communications, Contact Center Solutions and Cloud Computing. Our solutions are based on technology platforms such as Avaya, Alcatel-Lucent, Cisco etc.

India also houses one of the three Major Service Centers in Gurgaon, serving millions of customers globally. It is also responsible for round-the-clock service support and timely and effective fault and performance management services.

www.orange-business.com

Job Description

Senior Technical Engineer - IVR

Navi Mumbai,India : Vashi,India

Company
Orange Business Services

Activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Department
Sales & Marketing Asia Pacific

About the role
Requirement study, design & develop IVR applications
Perform Change Requests (PRI additions, application changes, etc.)
IVR installation & maintenance
Ensure proper monitoring as per the available tools onsite.
Ensure Proper Documentation - Process wise documentation
Ensure Proper storage of documentation and housekeeping
Ensure Backups for all components are stored and archived as per policy
Prompt complaint handling in order to ensure SLAs
Proactively Follow up and ensure resolution of cases in co-ordination with seniors/NOC team
Ensure Proper escalation of technical/HR related issues to the seniors

About you
Hands-on on one or more IVR platforms AVP / CVP / MPS 500/1000 / Intervoice
VXML scripting
IVR Application Troubleshooting
Hands-on on the MPS Developer (PeriPro) and MPS Studio (Peri Studio) tools
Knowledge of various databases
Hands-on on SQL queries, stored procedures, etc.
Hands-on on Solaris
Knowledge of SS7 protocol
Knowledge of Speech Technologies
conversant with Avaya/Nortel/Cisco NTP’s and Avaya/Nortel/Cisco Solution search.

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