About Company
Orange Business Services is the business communications arm of France Telecom; the leading provider of integrated communications services across the globe with an annual revenue of €53.5 billion.
Our solution offerings include converged voice, data and mobile services as well as IT expertise and managed services. Orange Business Services is present in 166 countries and territories and serves customers in 220 countries and territories. With a strength of 29,000 employees globally, we support two-thirds of the top global 100 companies, including 50% of the Fortune 100 companies.
With over 38 years of experience in India, Orange Business Services is present in all the metros across the country with an employee strength of over 2000. We provide end-to-end communication solutions including a range of Networking, Integration and Professional Services to some of the largest financial houses as well as IT companies. We cater to our clients through customized solutions including Unified Communications, Contact Center Solutions and Cloud Computing. Our solutions are based on technology platforms such as Avaya, Alcatel-Lucent, Cisco etc.
India also houses one of the three Major Service Centers in Gurgaon, serving millions of customers globally. It is also responsible for round-the-clock service support and timely and effective fault and performance management services.
www.orange-business.com
Job Description
Technical Support Engineer
Pune,India:Ext Vend Loc,India
Company
Orange Business Services
Activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Department
Sales & Marketing Asia Pacific
About the role
• -Application--
IVR Call Flow Understanding.
Ability to perform changes in Call Flow.
Peri-studio: Understanding and ability to perform changes in MMI.
Alarm monitoring and resolution.
Applying Traces on application.
Analyzing output of traces.
PB upgradration.
DNIS Routing changes
Solaris Familiarity
• -Database--
Taking Backups.
Defining or creating database tables.
Creating database queries and analyzing the output.
Running selective queries on database.
Import and Export of tables.
• -Hardware--
TMS and AP installation.
MPS1k architecture.
Installation and Cabling.
E1 addition and deletion
Signalink Link addition and deletion
SS7 Configuration
AP Filesystem
about you
Hands on Experinece of Application call flow development on MPS
Hands on experinece of MPS hardware troubleshooting and Maintainance
exposure to UNIX commands
Hands on experience on MPS platform deployment and Integration
Good Problem solving skills
Good communication skills
can able to work on pressure situation
• -Non Technical--
Communication with customer/Team members
Process Understanding
Analysis and Troubleshooting
Team Work
Confidence/Situation Handling
Flexibility
View the original article here
0 Responses to Technical Support Engineer