About Company

Orange Business Services is the business communications arm of France Telecom; the leading provider of integrated communications services across the globe with an annual revenue of €53.5 billion.

Our solution offerings include converged voice, data and mobile services as well as IT expertise and managed services. Orange Business Services is present in 166 countries and territories and serves customers in 220 countries and territories. With a strength of 29,000 employees globally, we support two-thirds of the top global 100 companies, including 50% of the Fortune 100 companies.

With over 38 years of experience in India, Orange Business Services is present in all the metros across the country with an employee strength of over 2000. We provide end-to-end communication solutions including a range of Networking, Integration and Professional Services to some of the largest financial houses as well as IT companies. We cater to our clients through customized solutions including Unified Communications, Contact Center Solutions and Cloud Computing. Our solutions are based on technology platforms such as Avaya, Alcatel-Lucent, Cisco etc.

India also houses one of the three Major Service Centers in Gurgaon, serving millions of customers globally. It is also responsible for round-the-clock service support and timely and effective fault and performance management services.

www.orange-business.com

Job Description

Nortel Data L2

Responsibilities

Handling Technical Escalations received from Customer
Attending Field Calls on day to day basis
Managing a team of  4 to 5 people
Supporting the technical team in terms of knowledge sharing and helping in addressing customer escalations.
Responding to Customer Communications.
Attending regular review meeting with customer.

Skill profile:

B.E 
Certified on Cisco and Nortel Platform
Passport 74XX thorough Knowledge
ERS 8600 L2 Knowledge
Overall experience of 4 to 5 years
Knowledge on lease line and lease line modems

Experince:4-5 Years

Location:Vashi,Navi Mumbai

Additional knowledge of Links and Leaslines

Budget :Upto 6 Lacs(Need 5 Quality profiles)
Budget:Upto 8 Lacs(Need 5 Quality Profiles)

Local candidates preferred not mandatory

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