About Company

Firstsource is a leader in business process outsourcing, offering a broad portfolio of core enterprise and industry-specific services. The Company’s approach puts process in the forefront, coupling deep process knowledge and insights with targeted analytics and pragmatic reengineering to deliver an integrated solution. Services are seamlessly delivered using the Rightshoring model to meet a client’s business objectives and cost reduction strategy.

The demand for BPO continues to be driven by the economic need to deliver quality, cost efficient services and the business requirement to remain competitive and innovative. We focus on meeting the individual needs of our clients and delivering measurable service improvement and value.

Company Overview
Improving client processes and driving business impact is the prime focus of our entire organization of over 25,000 employees. Firstsource couples its deep process knowledge, insights and best practices with targeted analytics and pragmatic reengineering to deliver a comprehensive solution. Our broad portfolio consists of both enterprise and industry-specific services. In all areas, we execute simple transactional needs to providing process management capabilities, where complex decision-making and keen judgment are required. Services are seamlessly delivered from our Rightshoring model with 44 centers in four countries to meet a client’s business objectives and cost reduction strategy.

Firstsource focuses on the industries of Telecom, Banking & Financial Services, Insurance, Media, Publishing and Healthcare. Our solutions span across the customer life cycle of Customer Acquisition, Customer Services, Transaction Processing, Collections & Accounts Receivables Management and Research & Analytics.
We develop reliable and scalable solutions for essential business processes, consecutive with industry best practices and supported by a robust technology infrastructure, proprietary tools, strong human resources and transition framework.

Job Description

Answers incoming customer calls with a friendly and positive manner and provides outstanding

service to the customer throughout the duration of the call.

Responds to incoming/outgoing calls from the customers to solve queries and provide alternative

options & also to change any account information with General maintenance upon customers’

request.

Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the

clients.

KNOWLEDGE AND SKILLS REQUIRED

?? Excellent communication skills

?? Polite and customer service oriented

?? Able to comprehend customer queries and provide the relevant resolution

?? Exhibits patience and empathy to resolve customer queries

?? Typing Skills: 15 wpm with 85 % accuracy

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